Application Maintenance is the Third Level Assistance provided by Aton. This service deals with SW functional problem solving necessarily requiring program code review. In this case our technicians are specialized in SW development & maintenance, have got a high level of qualification and problem technical analysis, thorough knowledge of our Customer’s SW, DB maintenance and System maintenance, as well as of remote operations on the Back-end structure defined after agreements with the Customer.
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Managed Services
- Service Management
- Help desk I Level: User Support
- Help desk II Level: Application Support
- Help desk III Level: Application Maintenance
- Hardware Assistance "Time and Material"
- Hardware Maintenance Standard
- On-site Technical Assistance
- Back Up and Advanced Replacement
- My Service