This service offers our Customers’ users, who are typically mobile workers (by means of User Support) or CED operators, a qualified 2nd Level Assistance for the system in use.

The Application Support is available to mobile users only by internal upgrading from the User Support, whenever they are not able to solve the anomaly. This procedure is not visible to the user.

For CED operators, however, access to the service can be obtained through an assigned telephone number.

The Application Support staff features the adequate System technical base, capacity for anomaly evaluation and technical analysis, profound knowledge of HW, SW (client & server) and of the services used by the Customer; the App Supp Team is also able to prepare and configure the system and perform Remote Assistance interventions.