Service that integrates and completes the User Support Team for an efficient assistance to mobile users.

A device backup is set (including devices, printers and accesories when contemplated) managed by Aton and owned by the Customer. The size of this backup will be defined according to the quality and quantity of the devices installed.

Whenever the User Support or the Application Support Teams consider either the User’s system cannot be reactivated by means of the instruments available or if the device must remain unused, or in case of theft, Aton provides the preparation, configuration, test and shipment of a substitutive ready-for-use device within 24 hrs. The equipment will be sent to the user’s private address; the user should send the faulty device back to Aton.

After the faulty device arrival, the 2nd Level Support will proceed to analyse the fault: if the anomaly regards the system/application, it is immediately fixed, if the fault regards the HW, the HW Maintenance Dept. will take care of it.

Once the device is completely reactivated, it will return to backup, ready to substitute any other faulty one.

The backup service is anyway at the Customer’s disposal, even for other purposes (e.g.: new activations).