This service offers our Customers’ users, who are typically mobile workers, a telephone reference through which they can contact qualified 1st Level Multilingual Assistance on the system in use.

When calling the assigned number (also available on a Green line), the telephone system directs the call to an operator who is usually among the “favourite” ones, i.e. especially qualified on the Customer’s application so as to reduce waiting times in as much as possible and therefore quicken trouble identification.

The User Support staff, besides the linguistic knowledge, has also the know-how of the User’s HW/SW and relative services (e.g.: connection), as well as of his operating modalities.

They have also been instructed to empathize with the User, who may be in a very emotional state, thus communicating reassurance and capacity to take over the problem. The service is provided in Italian, Greek, English, German, French, Spanish, Portuguese.

The User Support Team includes Standard MyService, Users’ Initial Start-up and Trouble Ticketing.